Service Level Agreement
This SLA outlines adAura's policies for service delivery, support, and payments. By purchasing or using our services, you agree to these terms.
Last updated:
Payment & Service Terms
100% Advance Payment Policy
To maintain high operational efficiency and smooth service delivery, adAura operates strictly on a 100% advance payment model for all services, including advertising campaigns and consultations:
- Full payment must be cleared and confirmed before any campaign setup, strategy development, or consultation session begins.
- Campaign setup and ad publishing will proceed only after the advance payment is received in full.
- No campaign launch or live configuration will occur without prior settlement.
Sales & Results Disclaimer
While we strive for excellence in campaign execution, adAura does not guarantee exact sales, leads, or specific conversion results. Media platforms provide no such guarantees, and our role is to manage technical optimization and creative strategy as requested.
Project Governance & Revisions
- Client Assets: Project timelines begin only after adAura receives all necessary assets (creative materials, text copy, brand guidelines, and account access). Delays in asset delivery will extend delivery deadlines accordingly.
- Asset & Account Safety: adAura is not liable for temporary or permanent suspensions of client ad accounts, pages, or domains imposed by third-party advertising platforms.
Refund & Cancellation Policy
All payments made to adAura are strictly non-refundable. Once service configuration or consultation scheduling has commenced upon payment receipt, fees are deemed fully earned.
Support Channels
- WhatsApp Support: Direct, real-time communication for active campaign clients during business hours.
Customer Responsibility
- Clients must ensure accurate payment references when sending funds; adAura is not responsible for unverified transactions.
- Clients are responsible for maintaining the security of their own platform logins and account credentials.
Limitation of Liability
adAura's aggregate liability is limited to the amount paid for the current active service period. We are not liable for consequential damages or campaign fluctuations caused by third-party platform algorithm changes, policy updates, or technical outages.